Tag Archives: photography

Customer Service 101: Active Listening

 

It is so very important to listen to customers and really hear what they’re saying. I made a portrait quilt top (not quilted, so it could be hung in a frame) for a customer who wanted to give it to her husband for Christmas. She described it as he’s in the military and she wanted something beautiful and unique featuring this photograph of his squadron.

Julianna 1I heard her… until I saw the picture. Dude! That’s the mountain from Close Encounters of the Third Kind! The one the kids were drawing and the guy made sculptures of because the aliens would land there. How cool that this is an actual real-life landmark! I’m such a sci-fi geek. And my first pattern draft focused on how awesome the mountain is… until I realized that I wasn’t focusing on what’s really important to the customer.

It doesn’t matter what I think is important (or cool!) in a photograph. It matters what the customer wants to feature. So I scrapped my drawing of the mountain in all its glory, which hides the planes quite well… and swapped that for a plain stripped fabric which brings the focus back to her husband’s squadron. I think it’s well done.

Juliana 2

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My Holiday Loot!

I usually don’t post “yay I got this” kinds of posts, but you might actually be interested this year. Especially since a lot of the gifts I got, I picked out myself. Those came from etsy sellers.

First, my Dad’s side of the family has a secret Santa gift exchange every year. I got a very thoughtful gift this year, a mason jar for pins with a pincushion on top. Oh, and these gifts have to be handmade. It even has a little saying on it with kitty paws.

pin cushion jar

 

My hubby got me my own printer, which is awesome. Now I don’t have to bug him in his garage workshop to print something out every time I need that. It even has scan and copy features. Woot. I won’t bore you with a photo of that.

I bought this beautiful photography 2014 calendar from an etsy shop. It didn’t come with those blobs of grey, I added them because I started filling in appointments before photographing it.

calendar

I also got patterns from two etsy shops. The first pattern is of a messenger bag. Here’s that shop.  The second pattern is for up-cycled sweaters and finger-less arm warmers. You can find that kooky shop here. 

I’m on the hunt things made from wool and cashmere to start making my own up-cycled items. A dear friend has offered me several wool scarves that are moth-eaten. Perfect! I’m looking for items that are stained, stretched, shrunken, ripped, or otherwise unusable to you. Please please contact me if you have anything like that you’d like to donate to my cause. I can help with shipping costs if need be.

My next blog post (on Monday) will feature a custom photo quilt that I made for a client who gave it to her husband for Christmas. I’m so excited to finally be able to show it to you! (Didn’t want to ruin the surprise.)

Happy Holidays!